cvkk Privacy Policy – Your Data, Your Rights
We are committed to protecting the personal information of every player on the cvkk platform. This policy explains what we collect, why we collect it, and how you stay in control.
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Last updated: January 2026
cvkk operates as an online gaming and sports betting platform serving the Bangladesh market. In providing our services, we necessarily collect and process certain categories of personal data about our players. We do this to operate the platform securely, process financial transactions, prevent fraud and money laundering, comply with applicable legal obligations, and deliver a personalised experience for each player.
We recognise that Bangladeshi players place significant trust in us when they share their personal information, and we take that responsibility seriously. cvkk does not sell personal data to third parties. We do not share player data for advertising or marketing purposes outside of the cvkk platform. This policy is written in plain English so that every player can understand exactly how their data is handled.
Data We Collect at a Glance
Six categories of information that cvkk may hold about you as a registered player.
Identity Data
Full name, date of birth, and government-issued ID where provided for KYC verification.
Contact Data
Registered mobile number and email address used to manage your account and receive support.
Financial Data
Mobile wallet transaction references (bKash, Nagad, Rocket, Upay). We do not store full wallet credentials or PINs.
Usage Data
Games played, bet history, session duration, login timestamps, and platform navigation patterns.
Technical Data
IP address, device type, operating system, browser type, and mobile network carrier information.
Compliance Data
Records required for anti-money laundering (AML), KYC, and responsible gaming obligations, retained as required by applicable law.
1. Information We Collect
A detailed breakdown of the personal data cvkk collects and how it is obtained.
Section 1.1
Data You Provide Directly
When you register an account, complete KYC verification, make a deposit, request a withdrawal, or contact our support team, you may provide us with the following categories of personal data:
- Full name and date of birth (required for account registration and age verification).
- Registered mobile number and, where provided, email address.
- Government-issued identity document details (National ID, passport, or driving licence) where KYC verification is requested.
- Communications you send to us via support channels, including the content of messages and any attachments.
Section 1.2
Data We Collect Automatically
When you use the cvkk platform, we automatically collect certain technical and usage data. This includes:
- Device information: device model, operating system version, browser type and version, screen resolution, and mobile network operator.
- Connection data: IP address, approximate geographic location derived from IP, and session timestamps.
- Gameplay and betting data: games accessed, bets placed, outcomes, bonus activity, and session duration.
- Platform interaction data: pages visited, features used, and navigation flow within the cvkk platform.
Section 1.3
Data From Third Parties
cvkk may receive limited data from third-party payment processors (such as bKash and Nagad) to confirm the status of deposit and withdrawal transactions. This data is limited to transaction reference numbers, amounts, timestamps, and confirmation statuses — we do not receive your full wallet details, PIN, or account password from any payment provider. cvkk may also receive data from fraud-prevention and identity-verification service providers in connection with KYC checks.
2. How We Use Your Data
The specific purposes for which cvkk processes your personal data.
Section 2.1
Primary Purposes
cvkk uses your personal data for the following primary purposes, all of which are necessary to deliver the gaming service you have signed up for:
- Account creation and management: to set up and maintain your account, verify your identity, and authenticate your login sessions.
- Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain an accurate transaction history for your account.
- Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, and other unauthorised activity.
- Legal compliance: to meet our obligations under applicable anti-money laundering (AML) regulations, KYC requirements, and any other legal or regulatory requirements imposed on the platform.
- Customer support: to respond to your enquiries, resolve disputes, and process any complaints you submit to our support team.
Section 2.2
Responsible Gaming Monitoring
cvkk uses gameplay and session data to monitor for signs of problem gambling behaviour and to enforce responsible gaming tools such as deposit limits and self-exclusion requests. This processing is carried out in the interest of player welfare and is not used for profiling players for commercial purposes. If our monitoring identifies patterns consistent with problem gambling, our team may proactively reach out to the affected player with support information and a reminder of the responsible gaming tools available to them.
3. Data Sharing and Disclosure
Who may have access to your personal data and under what circumstances.
Section 3.1
Limited Third-Party Sharing
cvkk does not sell, rent, or trade your personal data. We share data with third parties only in the following strictly limited circumstances:
- Payment processors (bKash, Nagad, Rocket, Upay): we share the minimum transaction data necessary to process your deposits and withdrawals. These providers have their own privacy policies and are responsible for their own data handling.
- Identity and fraud prevention services: we may share identity data with third-party KYC and AML service providers solely to fulfil our verification and compliance obligations. These providers are contractually bound to use the data only for the stated purpose.
- Law enforcement and regulatory authorities: where we are required by applicable law to disclose data to a government body, law enforcement agency, or regulatory authority, we will do so. We will notify you where legally permitted to do so.
Section 3.2
No Advertising Data Sales
cvkk does not share your personal data with advertising networks, data brokers, social media platforms, or any third party for the purpose of serving targeted advertisements to you outside of the cvkk platform. Any promotional communications you receive from cvkk are sent directly by cvkk based on your account activity and preferences, not via a third-party advertising intermediary.
4. Cookies and Tracking Technologies
How cvkk uses cookies and similar technologies on the platform.
Section 4.1
Essential Cookies
cvkk uses essential session cookies that are strictly necessary for the platform to function. These cookies maintain your login session, store your language preference, and preserve your account state as you navigate between pages. These cookies cannot be disabled without preventing core platform features from working. They do not track your activity for advertising purposes and do not contain personally identifiable information beyond the session identifier needed to keep you logged in.
Section 4.2
Analytics Cookies
cvkk uses analytics cookies to understand how players interact with the platform — for example, which pages are visited most frequently and where players encounter navigation difficulties. This data is used solely to improve the platform experience and is aggregated and anonymised where possible. cvkk does not use cross-site tracking cookies that follow you outside of the cvkk platform. You may disable non-essential cookies by adjusting your browser settings, though this may affect the performance of certain platform features.
5. Data Security
The technical and operational measures cvkk uses to protect your personal data.
Section 5.1
Encryption and Access Controls
All data transmitted between your device and the cvkk platform is protected using 256-bit SSL (Secure Socket Layer) encryption. Sensitive data stored on our servers — including identity verification documents and financial transaction records — is encrypted at rest. Access to personal data within cvkk's systems is restricted to staff members who have a legitimate operational need to access it, and all such access is logged and audited. cvkk does not store complete mobile wallet credentials, PINs, or passwords — only the session tokens and transaction references necessary to service your account.
Section 5.2
Data Breach Response
Despite the security measures we have in place, no data transmission over the internet can be guaranteed to be completely secure. In the event that cvkk becomes aware of a data security incident that may have compromised your personal data, we will notify affected players as promptly as practicable and take all reasonable steps to contain and remediate the incident. cvkk maintains an internal incident response protocol and conducts regular security reviews to identify and address potential vulnerabilities before they can be exploited.
6. Your Data Rights
The rights you have over the personal data cvkk holds about you.
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Right to Access You may request a copy of the personal data cvkk holds about you at any time by contacting our support team.
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Right to Correction If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
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Right to Erasure You may request that we delete your personal data in certain circumstances, such as where it is no longer necessary for the purpose for which it was collected. Note that some data must be retained to comply with legal obligations even after account closure.
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Right to Restrict Processing In certain circumstances you may request that we restrict the processing of your personal data — for example, while a dispute regarding its accuracy is being resolved.
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Right to Data Portability Where technically feasible, you may request a copy of your personal data in a structured, machine-readable format so that it can be transferred to another service provider.
To exercise any of the rights listed above, please contact our support team by email at [email protected]. We will respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing a request to protect against unauthorised data access.
7. Data Retention
How long cvkk retains your personal data and why.
Section 7.1
Retention Periods
cvkk retains your personal data for as long as your account remains active and for a defined period after account closure, as required to comply with applicable legal and regulatory obligations. Account data, transaction records, and identity verification documents are typically retained for a minimum of five years following account closure, in line with standard AML and financial record-keeping requirements. Gameplay and session data that is not required for legal compliance purposes may be anonymised or deleted sooner. When data is no longer required for any purpose, it is securely deleted or anonymised in a manner that prevents re-identification.
8. Protection of Minors
cvkk's commitment to preventing underage access and protecting minors' data.
Section 8.1
Minimum Age and Data of Minors
cvkk's platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by a person under the minimum age, we will promptly delete that data and close the associated account. If you are a parent or guardian and believe that a minor under your care has registered with cvkk, please contact us immediately at [email protected] so that we can take appropriate action without delay.
9. Policy Updates and Contact
How we communicate changes to this policy and how to reach our data team.
Section 9.1
Policy Updates
cvkk reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage all players to review this policy periodically. Your continued use of the cvkk platform after a policy update constitutes your acceptance of the revised Privacy Policy. If you have concerns about any update, please contact our support team before continuing to use the platform.
Section 9.2
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data cvkk holds about you, please contact our support team at [email protected].
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